Deskwoot

What is Deskwoot?

Deskwoot is customer support software that brings 13 channels into one shared inbox: website live chat, email, WhatsApp, Telegram, Microsoft Teams, Discord, Facebook Messenger, Instagram, X, SMS, LINE, phone and a REST API. Everyone on the team sees who is answering what.

Its AI agent reads your website, help center and documents and answers routine questions on every channel except phone calls. When a question needs a person, it hands the conversation to your team with the reason. Copilot drafts replies and shows the sources it used, and your team can reply in 29 languages with one click translation.

Deskwoot also has a help center (in 16 languages on paid plans), automation rules, reports, CSAT surveys and apps for iPhone and Android. It connects to Shopify, Stripe, Slack, Jira, Linear, Zapier and more, and imports tickets, contacts and help center articles from Zendesk.

Pricing: a free plan, and paid plans from $4 per agent a month ($3.20 billed yearly). Paid plans include AI conversations every month. 7 day free trial with 30 seats, no credit card required. Data is hosted in the EU.

Deskwoot features

• 13 channels in one shared inbox: live chat, email, WhatsApp, Telegram, Microsoft Teams, Instagram and more
• AI agent answers routine questions from your website, help center and documents
• Copilot reply drafts with sources, and replies in 29 languages

Who uses Deskwoot and for what

• Support teams of online shops, service businesses and SaaS companies that answer customers on several channels
• Healthcare practices and agencies that want AI to take the routine questions

Deskwoot FAQ

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